Case Study: Navicent Health achieves 80% reduction in internal audit non‑conformities with NAVEX PolicyTech

Navicent Health Builds a Knowledge Management Ecosystem With PolicyTech

Navicent Health, a nonprofit system serving Central and South Georgia with about 11,000 employees and 12 entities, was cited for document control issues in its legacy SharePoint repository and faced thousands of decentralized, uncontrolled policies. Charged with achieving ISO 9001:2015 certification and standardizing roughly 12,000 documents, the organization needed a consistent, auditable approach to policy and procedure management.

Navicent implemented PolicyTech as the foundation of a knowledge-management ecosystem—standardized document control, electronic workflows, visible dashboards, and a culture of continuous improvement—enabling real-time edits, approvals, and audit-ready reporting. The change increased efficiency, eliminated about 40,000 workflow delays, reduced DNV GL non-conformities by 51% and internal audit non-conformities by 80%, supported three hospitals in gaining ISO 9001:2015 certification in 15 weeks, and improved safety and care effectiveness.

Navicent Health

Casey Bedgood

System Accreditation Optimization Officer