Case Study: MicroPort CRM achieves streamlined global, EU‑compliant whistleblowing with NAVEX One (EthicsPoint)

NAVEX One Empowers MicroPort® CRM

MicroPort® CRM, a global Cardiac Rhythm Management company and part of MicroPort with operations in Europe and beyond, needed a robust way to oversee its worldwide whistleblowing channels while protecting reporters and complying with the EU Whistleblower Protection Directive and varying member‑state laws. With roughly 1,000 employees and a complex international footprint, the compliance team required a scalable, secure system to manage cases and local legal requirements.

MicroPort® CRM implemented NAVEX One’s EthicsPoint whistleblowing and incident management solution, upgrading to the Professional tier to support country‑specific tiers, customizable intake, data‑privacy settings and multilingual access. The platform centralized reporting, pre‑addressed GDPR and legal/IT concerns, enabled alerts and analytic reporting on trends and case closure times, reduced the compliance workload, and gave leadership actionable insights — all delivered with responsive support from NAVEX.

MicroPort

Elisa Antonietta Blardone

Compliance Director