Case Study: Mortgage Center achieves a single source of truth and stronger regulatory compliance with NAVEX PolicyTech

Mortgage Center Brings Consistency to Policy Management

Mortgage Center, a 100‑employee financial services mortgage lender, faced growing compliance risk from managing policies across disparate Word, Excel and PDF files. With regulations touching multiple parts of the business, employees often relied on printed or saved guides that became outdated, making it difficult to keep procedures aligned and demonstrate regulatory compliance.

Implementing PolicyTech centralized all policies, procedures and guides into a single source of truth, enforcing document-type definitions, removing rogue copies and enabling real-time edits. The platform lets Mortgage Center assign responsibilities, track attestations, run required readings/quizzes and perform full‑text searches, making it easy to cross‑reference approvals with the policy in force and streamline examiner reviews.

Mortgage Center

Don Braspenninckx

Vice President and Chief Compliance Officer