Case Study: Major Mobile Messaging Company achieves streamlined, scalable compliance for 250+ mandates with NAVEX IRM (NAVEX)

Mobile Messaging Company Outgrows Manual Regulatory Compliance

A rapidly growing mobile messaging company—now a subsidiary serving several top global brands—faced an escalating compliance burden it could no longer manage with startup-era, spreadsheet-based processes. The organization had to satisfy 173 contracts, 254 regulatory mandates and 9,700 contract demands, and its informal, undocumented ways of working left it unable to scale or demonstrate defensible compliance.

The company implemented NAVEX IRM, an integrated risk and compliance platform, to centralize controls (ISO/IEC 27001, NIST frameworks and custom mappings), link controls to mandates and contracts, and provide a single source of truth for audits and reporting. The solution streamlined compliance across hundreds of requirements, saved the equivalent of two full-time positions, improved accuracy and credibility, and gave leadership data-driven confidence in the information security program.