Case Study: Milford Police Department achieves paperless, efficient policy management with NAVEX PolicyTech

Milford Police Department - Customer Case Study

Milford Police Department in Milford, Connecticut — a 150‑plus person agency with numerous specialized divisions — needed a better way to manage hundreds of policies and procedures required for state accreditation. Storing directives in paper folders made it hard to locate current versions, track who had read them, or produce historical policies for court or review.

The department implemented NAVEX Global’s PolicyTech to create a centralized, searchable electronic policy library with automatic version archiving, reader tracking, and the ability to assign job‑specific documents to new staff. The change eliminated bulky paper files, simplified training and audits, ensured quick retrieval of the correct policy version for court, and proved cost‑effective enough that MPD recommends the system to other agencies.

Milford Police Department

Dan Bothwell

Milford Police Department