Case Study: Methodist Healthcare System of San Antonio achieves stronger JCAHO compliance with NAVEX PolicyTech

Methodist Healthcare of San Antonio Enhances - Customer Case Study

Methodist Healthcare System of San Antonio (MHS), a network of seven hospitals and 15 facilities serving 250,000 patients annually, struggled with a failing policy management system that used primitive search methods, routinely lost or truncated documents, required email accounts many staff didn’t have, and flagged weaknesses during Joint Commission (JCAHO) audits. Difficulty finding and updating policies created compliance risks and operational frustration across clinical and support teams.

MHS implemented NAVEX Global’s PolicyTech to centralize policies with a powerful search engine (keyword, in-text, author, date, process), automated review/approval workflows, readership tracking and quizzing, multimedia support, and flexible licensing without requiring email or Active Directory. The result was faster, more reliable policy management, improved audit readiness and accountability, and a dramatic reduction in the manual work and compliance gaps that had previously hindered the organization.

Methodist Healthcare System of San Antonio

Susan Andrews-Carden

Director of Clinical Informatics