Case Study: Major Health Insurer achieves streamlined vendor risk management and reduced HIPAA risk with NAVEX Lockpath

Major Health Insurer Manages Vendor Risk with NAVEX Global’s GRC Platform

A major health insurer faced growing regulatory pressure to comply with HIPAA and other healthcare frameworks while managing a large, complex vendor ecosystem. Manual processes and a previously rigid GRC tool made vendor assessments slow, error-prone and difficult to scale, leaving the organization exposed to compliance gaps and potential fines.

The insurer implemented NAVEX Global’s Lockpath GRC platform to streamline third‑party risk management—creating vendor profiles, automated questionnaires, risk scoring tied to HITRUST/HIPAA controls, and a central risk register. The result: faster, more accurate vendor assessments, executive-ready and automated monthly metrics for the CISO, improved visibility into vendor operations, reduced HIPAA risk exposure, and freed IT risk staff to focus on due diligence and broader risk activities.