Case Study: Major Consumer Products Leasing Firm achieves secure, streamlined incident response with NAVEX IRM

Major Consumer Products Leasing Firm Streamlines Incident Management

A major consumer-products lease-to-own firm faced mounting compliance and operational challenges: its incident-tracking tools could gather reports but not assign or track remediation, restrict access to sensitive HR/HIPAA information, or manage vendor-related incidents consistently. The company needed a more secure, auditable way to handle HR, vendor and IT incidents and to get better visibility into IT risks and vulnerabilities.

The firm deployed NAVEX IRM for integrated risk management, leveraging roles-and-permissions, a centralized data repository, automated intake from phone and email sources, and a formal vendor assessment workflow to unify incident response. As a result, data security and HIPAA compliance improved, remediation and escalation became more efficient, cross‑department adoption grew, and management gained dashboards and reports to inform policy and risk decisions.