Case Study: Major United States-Based Health System Service Provider achieves scalable compliance operations and increased speak-up reporting with NAVEX

How to Scale a Culture of Ethics

A nonprofit health system formed by the 2022 merger of two large U.S. systems — now operating 69 hospitals and over 1,000 sites with nearly 155,000 employees — needed to unify and scale its compliance programs. Key challenges included preserving a speak-up culture across a vastly expanded footprint, consolidating policy and procedure management, automating report routing to the right local and enterprise owners, and delivering analytics that inform leaders in real time.

The organization expanded its use of NAVEX One — leveraging EthicsPoint for whistleblowing and incident management and PolicyTech for policy lifecycle management — to automate routing, enable anonymous two-way reporter communication, and feed dashboards for deeper analysis in Power BI. The result: substantially higher reporting rates (with some low-volume regions nearly doubling), streamlined policy processes, improved visibility for leaders and the board, and a scalable platform ready for future growth and integrations.