Case Study: Fulton Financial Corporation strengthens fraud detection and boosts employee confidence with NAVEX Global's EthicsPoint™

How Fulton Financial's use of the NAVEX Global case management system paid for itself by helping minimize the potential costs of undetected fraud

Fulton Financial Services, a regulated mid-sized bank, wanted a more proactive way to detect fraud and protect people and capital. Their internal reporting system lacked functionality, employee confidence and staffing efficiency, so Fulton sought a solution that would increase transparency, surface trends and enable coordinated responses across departments.

Fulton implemented NAVEX Global’s EthicsPoint, working with Implementation Services to configure intake, landing pages and case workflows. Reports are categorized for trend analysis and automatically notify Legal, HR and Internal Audit, enabling cross-departmental accountability and checks and balances. The system improved employee confidence, helped identify risks earlier, reduced potential costs from undetected fraud and has delivered measurable value.

Fulton Financial Corporation

Jerry Furman

Senior Vice President and Chief Auditor