Case Study: Eggleston boosts incident reporting and halves resolution time with NAVEX Global's EthicsPoint case management

How Eggleston worked with NAVEX Global to implement an employee hotline service & case management

Eggleston Services is a nonprofit that provides on-the-job training and employment for people with disabilities at 20 locations. Their COO and Corporate Compliance Officer needed to improve safety and maintain CARF accreditation, but the organization relied on a cumbersome paper process and a basic hotline that produced inconsistent incident capture and limited reporting for senior leaders and auditors.

Partnering with NAVEX Global, Eggleston deployed a simplified web reporting portal and EthicsPoint case management. Within six months reported incidents rose ~98% and reported near-misses increased 1,500%, while average time-to-resolution fell from 10–14 days to 5–10 days. The solution enabled targeted training and remediation, reduced duplicate paperwork, gave managers immediate access to incidents, simplified CARF data collection, and delivered clear cost and compliance benefits.

Eggleston

Dave Wilbur

Chief Operating Officer and Corporate Compliance Officer