Case Study: Conn’s achieves streamlined incident management and real-time risk insight with NAVEX EthicsPoint®

How Conn's used NAVEX Global to replace 3 different ethics hotlines, corral information into a single repository for analysis and more

Conn’s, a specialty retail chain with more than 4,000 employees, faced fragmented reporting: three separate hotlines and paper/fax-based processes left the company unable to consolidate reports, spot trends or respond to risk in real time. Leadership needed a systematic, cross‑departmental case management approach to improve reporting access, protect the brand and streamline investigations.

Conn’s implemented NAVEX’s EthicsPoint Incident Management to centralize hotline intake, automate custom web report forms and standardize workflows. The solution eliminated paper processes, broke down silos between departments, improved cross‑team communication and enabled real‑time analytics and trend detection so critical information now flows quickly to the right teams and management for faster, more consistent resolution.

Conn’s

Byron Smith

Vice President of Enterprise Risk Management