Case Study: Hitachi strengthens global whistleblowing and compliance reporting with NAVEX

Hitachi boosts internal reports 25% annually with NAVEX

Hitachi, Ltd., a global corporation with over 280,000 employees, faced challenges in managing internal reports. With only around 30 reports reaching headquarters annually due to fragmented, subsidiary-run channels and one-way anonymous methods, the company lacked global visibility into misconduct and risked delayed responses to serious issues. To centralize management and strengthen governance, Hitachi selected the NAVEX Whistleblowing & Incident Management solution.

By implementing NAVEX's centralized platform with 24/7 multilingual intake and anonymous two-way communication, Hitachi launched its Global Compliance Hotline. The solution enabled a 25% annual increase in reports, reaching approximately 2,000 cases per year, which is viewed as a sign of improved organizational health. NAVEX provided timely group-wide visibility, faster investigations, and tools for real-time data analysis, transforming employee reports into a strategic management resource for stronger compliance and risk prevention.

Hitachi, Ltd