Case Study: Highland Rivers Health improves policy management and reporting with NAVEX PolicyTech

Highland Rivers Health cuts anonymous reporting from 80% to 32% with NAVEX

Highland Rivers Health, a large behavioral healthcare provider in Georgia, faced significant challenges managing over 1,200 policies and procedures across 36 facilities with a manual, paper-based system. This process was administratively heavy, caused version control issues, and hindered accreditation efforts. To solve this, they turned to NAVEX and its PolicyTech solution for policy management.

NAVEX's PolicyTech system created a centralized digital repository for all policies, streamlining updates and accreditation cross-referencing. Highland Rivers Health integrated it with NAVEX's EthicsPoint incident management system, overhauling both policy and reporting workflows. This integration fostered a stronger culture of compliance, with a measurable result being a drop in anonymous hotline reporting from 80% to 32%, indicating increased trust and a more responsive, non-retaliatory environment.

Highland Rivers Health