Case Study: Highland Rivers Health achieves seamless policy automation and stronger compliance with NAVEX PolicyTech

Health Leaves Their Paper Trail Behind with Automation

Highland Rivers Health, one of Georgia’s largest behavioral healthcare providers with 36 facilities and nearly 700 employees, was hamstrung by a paper-based policy system. Policies were kept locally by site “keepers,” required a team to convert and upload documents, and suffered long delays, version-control headaches and difficulty producing evidence for accreditation reviews.

Highland Rivers implemented NAVEX PolicyTech integrated with its incident management system to create a centralized, automated repository for 1,200+ policies, accreditation documents and hotline reports. Role-based assignments, cross-referencing for standards, and streamlined reporting improved accessibility and audit readiness, reduced anonymous reporting from 80% to 32%, and helped foster a more responsive, scalable culture of compliance.

Highland Rivers Health

Stephanie Collum

Chief Compliance Officer