Case Study: Leading Fintech Company achieves stronger lines of defense and improved audit ratings with NAVEX IRM

Fintech Company Strengthens Its Lines of Defense with NAVEX IRM

A 1,000‑employee fintech preparing to launch consumer‑facing products faced weak first‑line risk ownership, depressed internal audit ratings, and too few self‑identified issues, prompting leadership to build a three‑lines‑of‑defense model and cultivate a risk‑aware culture across the business.

They selected NAVEX IRM to centralize and automate policy, control and SII workflows, adding dashboards, notifications and recordkeeping to drive accountability. As a result, first‑line teams now own operational risk, audit findings and remediation decreased, second‑line functions were formalized, resource needs fell, and the company gained the confidence to proceed with its consumer product roadmap.