Case Study: St. Croix Hospice achieves scalable, mobile compliance and near-100% reporting awareness with NAVEX

Empowering Quality Care – Anywhere – with St. Croix Hospice and NAVEX

St. Croix Hospice, a 2,200‑employee provider operating across 10 U.S. states, faced the challenge of delivering a consistent ethics and compliance program for a largely remote, rapidly growing workforce. The organization needed reliable, field‑capable internal reporting and real‑time policy access, plus centralized trend analytics to replace fragmented, sometimes on‑premises systems and support fast expansion.

St. Croix implemented NAVEX One EthicsPoint and PolicyTech to enable anonymous and named reporting from mobile devices, on‑demand policy access and attestations, and custom analytics for leadership and board reporting. The integrated solution scaled through COVID‑19 and drove measurable improvements: 96% of employees now know how to report, confidence in anonymity and no‑retaliation rose from 63% and 55% in 2018 to nearly 100%, and awareness of how to access policies increased from 71% to nearly 100%, delivering a consistent, agile compliance program that supports growth.

St. Croix Hospice

Kimberly Olson

Chief Compliance Officer