NAVEX
97 Case Studies
Case Study: El Pollo Loco achieves early trend detection and improved employee communication with NAVEX's EthicsPoint Incident Management
A NAVEX Case Study
El Pollo Loco - Customer Case Study
El Pollo Loco, a leading quick-service restaurant chain with over 5,000 employees, struggled with a basic hotline and fragmented spreadsheets and notes that made it difficult to spot workplace trends and manage compliance risks. HR needed a centralized way to capture employee concerns to protect the company’s reputation and reduce legal exposure.
The company implemented NAVEX’s EthicsPoint Incident Management, configured to route reports to the right managers and consolidate cases for analysis. The centralized system streamlined reporting, enabled trend detection and early intervention, and improved employee communication—helping HR address issues by region and keep employees satisfied.
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El Pollo Loco
Patsy Estis
Vice President of Human Resources