Case Study: Eggleston improves incident reporting and compliance with NAVEX EthicsPoint

Eggleston boosts incident reporting 98% with NAVEX

Eggleston, a not-for-profit organization providing services for individuals with disabilities, faced challenges with an outdated paper-based system for reporting and managing critical incidents. Their goals were to ensure the safety and security of their employees and those they assist while maintaining their important CARF accreditation. To address this, they partnered with NAVEX to implement the EthicsPoint solution for an employee hotline and case management.

NAVEX implemented a simplified web-based reporting system and case management software, which led to a dramatic 98% increase in reported incidents and a 1500% increase in near-miss reports, highlighting previous under-reporting. The solution also more than halved the average time to process reports, delivering significant ROI. NAVEX enabled Eggleston to improve safety training, streamline accreditation processes, and foster a more open and blame-free reporting culture.

Eggleston