Case Study: Currys achieves streamlined case management and richer whistleblowing analytics with NAVEX EthicsPoint

Currys Streamlines Case Management Process Using EthicsPoint

Currys, a leading omnichannel technology retailer with more than 32,000 employees, faced a time-consuming, manual whistleblowing process: reports were downloaded case-by-case into Excel, offering limited analytics and no secure, GDPR-aligned case management. The Compliance Team needed a modern system to speed up handling, improve insights into trends and case types, and provide the board with meaningful data.

Currys implemented NAVEX EthicsPoint Incident Management, consolidating reports on a single platform with dashboards, visual analytics, monthly check-ins and ongoing training webinars. The change delivered faster, more robust case management, enabled regular quarterly and deep-dive reports (e.g., bullying, harassment and discrimination) for leadership, and provided data that now informs onboarding, training and policy updates.

Currys

Craig Hall

Senior Compliance Monitoring Manager