Case Study: CPA Global achieves enhanced client trust and earlier detection of compliance red flags with NAVEX Global

CPA Global - Customer Case Study

CPA Global is an international intellectual property management and software specialist and outsourced legal services provider with ~1,700 employees in 20 offices serving clients across 200 jurisdictions. Faced with a complex, multi‑jurisdictional regulatory environment (FCPA, UK Bribery Act, export controls, sanctions) and growing client scrutiny of ethics and compliance, the company needed a scalable way to raise standards, ensure consistent training, and surface risks early across a distributed workforce.

To address this, CPA Global deployed NAVEX Global’s whistleblower hotline and on‑demand, interactive training platform with customized content, backed by executive sponsorship and third‑party due diligence processes. The rollout delivered faster completion (95% certified within four weeks vs ~40% previously), increased reporting of red flags and policy questions, earlier issue resolution, and stronger client trust and perceived value — while creating opportunities for ongoing operational efficiencies.

CPA Global

Mark Speck

Head of Global Audit and Chief Compliance Officer