Case Study: Consumer Credit Counseling Service of Greater Atlanta achieves centralized policy management and streamlined regulatory compliance with NAVEX PolicyTech

Consumer Credit Counseling Service of Greater Atlanta - Customer Case Study

Consumer Credit Counseling Service of Greater Atlanta (CCCS) is a nonprofit 501(c)(3) that provides financial counseling from 33 locations across four states, serving more than 500,000 consumers annually with a staff of 300+ certified counselors and 200+ support personnel. CCCS faced complex compliance demands — federal and state regulations, quarterly NFCC reporting, state audits and a Council on Accreditation (COA) reaccreditation every four years — plus frequent policy changes and the need to keep employees across multiple locations consistently informed.

CCCS implemented NAVEX Global’s PolicyTech to centralize policies and procedures, enforce uniform templates and approval workflows, and add automated review reminders and notifications. The result: faster, more complete responses to auditors and regulators, ongoing preparedness for COA reaccreditation instead of a major periodic scramble, improved policy consistency and training, and centralized oversight that reduced time and effort spent on compliance.

Consumer Credit Counseling Service of Greater Atlanta

Tim Spearin

Vice President of Quality Assurance