Case Study: Conn's Gains Real-Time Risk Insight with NAVEX EthicsPoint

Conn’s unifies 3 hotlines with NAVEX for 4,000+ employees

Conn's, a specialty electronics and home appliances retailer, faced the challenge of managing organizational risk due to its use of three disparate ethics hotlines. This system prevented a unified view of incidents and hindered efficient analysis. The company needed a solution to consolidate reporting, improve data collection, and better protect its brand. To address this, Conn's partnered with vendor NAVEX to implement its EthicsPoint case management solution.

NAVEX provided a streamlined case management system that replaced the multiple hotlines with a single, centralized repository for all reports and investigations. This solution automated manual processes and provided powerful analytical tools, allowing Conn's to identify trends and mitigate risks in real time. The implementation by NAVEX eliminated antiquated paper-based reporting, increased operational efficiencies, and fostered greater trust among its 4,000+ associates by demonstrating a proactive approach to ethics and compliance.

Conn’s