Case Study: Concord Fire Department achieves standardized, on-the-go emergency response with NAVEX PolicyTech®

Concord Fire Department Improves Emergency Response with PolicyTech

Concord Fire Department, a 51‑employee municipal fire service in Massachusetts, faced gaps in policy and procedure management that left responders operating inconsistently across shifts and stations. With hundreds of emergency protocols to maintain, the department needed a way to ensure accountability, standardize operating procedures, and provide access to policies during incidents.

By adopting NAVEX’s PolicyTech hosted policy‑management platform, Concord automated policy notifications, centralized documents for daily briefings, and enabled mobile access on scene. The result: consistent, department‑wide procedures regardless of personnel, faster access to critical chains of notification during emergencies, and improved compliance and standardization across the organization.

Concord Fire Department

Jeffrey Lex

Firefighter / IT