Case Study: Community Health Alliance eliminates excuses for lack of policy awareness with NAVEX PolicyTech

Community Health Alliance Eliminates Excuses for Lack of Policy Awareness

Community Health Alliance (CHA), a Nevada-based community health center of roughly 240 employees, faced fragmented, manual policy processes that left procedures lost, unread or unenforced. Mary Wherry, CHA’s QI Director & Compliance Officer, recommended PolicyTech after seeing how manual “red folder” workflows created compliance gaps and delays.

By centralizing about 250 policies in PolicyTech and delivering them via desktop app, intranet links and automated email notifications, CHA can require and verify acknowledgements, measure reading time, and tie policy adherence to job performance. The switch eliminated excuses for not knowing procedures, improved accountability, and helped the organization identify and mitigate potential compliance risks.

Community Health Alliance

Mary Wherry

QI Director & Compliance Officer