Case Study: Alliance Data streamlines incident reporting and strengthens ethics culture with NAVEX EthicsPoint

Alliance Data Builds Robust Incident Management Program with EthicsPoint

Alliance Data, a provider of marketing, loyalty and credit solutions with about 20,000 employees, struggled to manage employee reports using a paper-based system that was inefficient and offered little historical context for investigations or trend analysis.

By implementing NAVEX EthicsPoint Incident Management and hotline intake, Alliance Data centralized reporting, preserved anonymity, and used dashboards and analytics to spot trends and inform the board and training efforts. The program streamlined investigations, increased awareness and employee engagement through outreach and anonymous feedback, and helped shift the company’s approach from checkbox compliance to a stronger, more transparent ethical culture.

Alliance Data

Curtis Samuels

Chief Ethics Officer