Case Study: Eggleston achieves dramatic increases in incident and near‑miss reporting with NAVEX's EthicsPoint

Accredited Care Changes Lives

Eggleston Services, a nonprofit serving people with disabilities, faced a cumbersome paper-based incident reporting process that made it hard to protect staff and clients and to maintain CARF accreditation. With more than 500 employees, the organization needed a simpler, more reliable way to capture safety incidents and ensure timely oversight.

Eggleston implemented NAVEX’s EthicsPoint web-based incident management with customized case forms and staff training (including a “no fear” reporting culture). Within six months reported incidents rose 98% and near-miss reports rose 1,500%, enabling targeted training and remediation, faster CARF survey preparation, quicker manager response, fewer duplicate reports, and measurable time and cost savings.

Eggleston

Dave Wilbur

Chief Operating Officer and Corporate Compliance Officer