Case Study: DP World’s Fraud Risk Services achieves reliable, efficient global hotline reporting with NAVEX EthicsPoint and Incident Management

A Unified System of EthicsPoint and Incident Management Allows DP World to Reliably and Efficiently Manage Hotline Reporting

DP World, a leading global logistics provider with 97,000 employees across 69 countries, lacked a consistent, 24/7 incident-reporting channel—relying on email and a Dubai-based phone line that handled only English and Arabic and produced unstructured, unevenly documented reports. That fragmented approach left whistleblowers underserved and made it difficult to manage cases consistently across time zones, languages and changing regulations.

In August 2021 DP World implemented NAVEX EthicsPoint and Incident Management, a unified, secure system that centralizes intake, confirms receipt, captures case notes, routes matters, and tracks cases to resolution. The platform delivers regular leadership- and board-level reporting, supports analytics, and—coupled with QR-code posters and global training—has improved accessibility, scalability, compliance and operational efficiency while enabling better trend analysis and program expansion.

DP World’s Fraud Risk Services

Gary Busby

Manager