Case Study: Epsom and St. Helier University Hospitals NHS Trust improves radiology portering efficiency with Navenio

Epsom and St. Helier University Hospitals NHS Trust - Customer Case Study

The Epsom and St Helier University Hospitals NHS Trust, working with its outsourcing partner Mitie, faced challenges with inefficient patient portering. Their previous system lacked clarity and an overview of job progress, leading to frustration for staff. They partnered with Navenio to implement its workflow automation solution to bring much-needed improvements to their portering operations.

Navenio implemented a system that provided real-time visibility of porter tasks, including job acceptance and estimated arrival times. The solution streamlined the job entry process through multiple terminals and transferred data faster than the previous phone-based system. This resulted in staff completing more tasks per day, reducing the time to log a job from up to three minutes to around 60-90 seconds, and driving future improvements through data-driven porter feedback.

Epsom and St. Helier University Hospitals NHS Trust