Case Study: East Kent Hospitals University NHS Foundation Trust improves portering efficiency with Navenio

East Kent Hospitals University NHS Foundation Trust - Customer Case Study

East Kent Hospitals University NHS Foundation Trust, through its subsidiary 2gether Support Solutions, sought to improve the efficiency of its legacy system for allocating portering tasks, which relied on a helpdesk. They partnered with Navenio to implement its Intelligent Workforce Solution (IWS) Portering module to enhance service delivery, reduce helpdesk calls, and provide live ETAs.

Navenio implemented its indoor-location technology using a smartphone-based system, following a three-stage process of discovery, set-up, and onboarding. The solution delivered significant results for the Trust, including a 26% increase in tasks completed and a 29% faster response time. The efficiencies also freed up approximately 200 hours of ward staff time per week. Navenio's data and insights further identified areas for improvement in other hospital departments.

East Kent Hospitals University NHS Foundation Trust

Polly Terrey

Head of Facilities