Case Study: Zoom speeds up expense reconciliation with Navan Travel Payments

Zoom Speeds Up Expense Reconciliation by Weeks With Navan Travel Payments

Zoom, a technology and telecom company, faced significant challenges with its travel expense reconciliation process. The finance team struggled to manually tie ancillary charges like refunds and upgrades back to original transactions, a time-consuming task that could take weeks and delay the monthly close. This persistent issue led them to seek a solution from their vendor, Navan, specifically utilizing the Navan Travel Payments product.

By implementing Navan Travel Payments, Zoom's finance team automated the reconciliation process. The solution natively integrated with Navan's platform, using a virtual card to automatically associate all transaction line items with their original booking ID. This eliminated the need for manual reconciliation and chasing receipts. As a result, Navan helped Zoom reduce its reconciliation time from weeks to under one hour per month, saving the lean team an estimated three days of work and achieving 90% adoption within the first month.

Zoom

Tu Nguyen

AP Analyst