Case Study: Zoom achieves 15% travel savings with Navan

Zoom Dials In to Travel Savings and Delights Employees with Navan

The customer Zoom faced significant challenges with its unmanaged travel program, including a lack of data centralization, manual expense reconciliation that took weeks, and an inability to effectively communicate or enforce travel policies. To solve these issues, Zoom chose to implement the travel and expense management service from the vendor Navan.

Navan provided a centralized platform that automated booking, payment, and expense reconciliation. The solution delivered a 98% online booking adoption rate and 15% overall savings on travel. Navan's implementation saved Zoom's team weeks of work, reducing monthly reconciliation time to under one hour, while also providing full visibility into travel spend and ensuring duty of care.

Zoom

Rebecca Linton

Global Head of Accounts Payable and Travel and Entertainment