Case Study: Zoom achieves centralized travel visibility and happier employees with Navan

Zoom Delivers Happiness to Global Employees

Zoom, a leader in enterprise video communications, struggled with an unmanaged and decentralized travel program. This lack of centralization made budgeting difficult and prevented them from fulfilling their duty of care commitments to employees. They needed a solution that was not only effective but also aligned with their company culture of delivering happiness. They turned to Navan's travel and expense platform to address these challenges.

By implementing Navan, Zoom achieved 95% traveler adoption and gained full visibility into travel analytics. The platform's ease of use and intuitive interface were cited as key reasons for its success, contributing to an exceptional Net Promoter Score of +70. Navan provided essential support that reduced stress for administrators and served as a seamless extension of the Zoom team, centralizing travel management and aligning with the company's cultural values.

Zoom

Emily Crane

Office Administrator