Case Study: Primark achieves 99% travel adoption with Navan

Primark drives 99% travel adoption with Navan

Primark, a major global fashion retailer headquartered in Dublin, faced significant challenges with its legacy travel provider. As the company expanded rapidly, the clunky and manual system lacked real-time visibility, turning the travel team into administrators rather than strategic leaders. This inefficiency hindered their ability to manage global travel proactively and meet their duty of care commitments, prompting a search for a new partner.

By implementing Navan's travel platform, including Navan Travel Payments, Primark gained an intelligent, AI-driven solution that provided real-time data and a user-friendly experience. This resulted in a staggering 99% employee adoption rate and a 96% customer satisfaction score for support. Navan also delivered a 31% savings on flights and provided the rich sustainability data necessary to fulfill Primark's duty of care to both its employees and the planet.

Primark