Case Study: Paysafe achieves 95% employee adoption and major travel savings with Navan

Paysafe Sees 95% Employee Adoption of Navan and Big Travel Savings

Paysafe, a leading global payments platform with a large international travel program, faced significant challenges with its previous provider, Amex GBT. The company suffered from a poor user experience, disjointed data across two separate platforms, and inadequate duty-of-care capabilities, which led to low adoption and a heavy administrative burden.

By implementing the Navan travel and expense platform, including the Navan Pro service for VIP travelers, Paysafe consolidated its data and vastly improved the user experience. The results for Navan were outstanding: 95% employee adoption, a +73 net promoter score, and travel managers saving 30 hours per week on administrative tasks.

Paysafe

Rob Chapman

Global Head of Security and Corporate Travel