Case Study: DisputeHelp achieves faster, more controlled travel and expense management with Navan

Navan Empowers DisputeHelp to Scale — Without Switching Banks

DisputeHelp, a company that provides software to minimize chargebacks and fraud, faced significant challenges with its manual and inefficient travel and expense (T&E) process. Employees spent excessive time booking travel and tracking expenses on spreadsheets, while the accounting team lacked visibility and control over spending, making budget management difficult. This prompted them to seek a formal T&E solution from vendor Navan.

By implementing Navan's expense management platform and utilizing its Navan Connect feature, DisputeHelp integrated its existing business cards without switching banks. The solution automated bookings, expenses, and policy enforcement. This resulted in dramatic time savings, reducing the average booking time from 30-45 minutes to under 7 minutes. Navan provided the company with full visibility into spending, streamlined reconciliation for the accounting team, and empowered informed budget control as the company scaled.

DisputeHelp

Vinay Shiriwastaw

Chief Commercial Officer