Case Study: Kiabi achieves 24/7 travel support and real-time spend visibility with Navan

Kiabi boosts travel compliance and employee safety in 52 days with Navan

Kiabi, a leading French ready-to-wear retailer, faced significant challenges managing business travel for its 10,000 employees through an entirely offline agency. The manual booking process was slow and frustrating, leading to low compliance and a critical gap in traveler safety and spend visibility. To solve this, Kiabi partnered with Navan to implement its Business Travel and Travel Payments solutions, seeking to provide employees with autonomy while maintaining corporate control.

By adopting Navan's intuitive platform, Kiabi achieved a remarkable digital transformation in just 52 days. The solution provided an easy-to-use booking tool that integrated company policy and offered 24/7 support, including an AI agent. The results were immediate, with 99% online adoption, over 1,300 bookings in two months, and complete real-time visibility into travel spend for the procurement team. Navan empowered Kiabi's travelers with freedom and safety while giving the company the oversight it needed.

Kiabi