Case Study: Branch saves time and simplifies business travel with Navan

Amid Explosive Growth, Branch Reels in Travel with Navan

Branch, a tech company based in Palo Alto, faced significant challenges managing travel for its 600 employees across 12 global offices. Their previous travel management provider was described as clunky and unintuitive, creating a major hassle for travelers and failing to accommodate last-minute changes. This lack of flexibility and poor user experience discouraged adoption and was unsustainable for a company whose "customers first" value relied on in-person connections.

Navan implemented its all-in-one Travel and Travel Payments solution for Branch in just 48 hours. The new platform provided an intuitive booking experience and on-demand support, which led to a 94% customer satisfaction score. The finance team saves hours every month on reconciliation, and the tool has finally made the travel process friendly and enjoyable for employees, allowing them to focus on their work instead of booking logistics.

Branch

Tae Kim

Head of East Coast Sales