Case Study: Adyen achieves 92% traveler satisfaction and global travel compliance with Navan

Adyen achieves 92% CSAT and 21% flight savings with Navan

Adyen, a global financial technology company, faced challenges with a fragmented and manual corporate travel system. Their reliance on disparate regional platforms caused significant administrative friction and program leakage, as employees frequently booked outside the system to find better rates, compromising visibility and duty of care. To solve this, Adyen partnered with travel vendor Navan and implemented its Business Travel and Travel Payments services.

Navan provided a unified, intuitive platform with extensive global inventory and competitive pricing, which eliminated the need for off-platform bookings. The solution included seamless AI and human support, achieving an average response time of 84 seconds and a 92% traveler satisfaction score. Navan's implementation helped Adyen capture more travel data, ensure traveler safety, and achieve 21% savings on flights, while also streamlining logistics for large-scale events like their annual Connect Week.

Adyen