Case Study: PwC achieves faster employee insights and stronger leadership decisions with Natter

PwC captures 1,500+ employee conversations in 1 hour with Natter

PwC, a global professional services firm with over 360,000 employees, sought to strengthen its workplace culture by directly engaging its people. The challenge was to gather honest, unfiltered feedback from hundreds of employees simultaneously on leadership connectivity, professional growth, and DEIB, moving beyond the limitations of traditional surveys and focus groups. To achieve this, PwC partnered with the vendor Natter and used its conversation intelligence technology.

Using Natter's platform, PwC connected its UK employees in simultaneous, anonymous, voice-led conversations. This solution provided a safe space for participants to share their opinions freely. As a result, PwC captured over 1,500 conversations and more than 1,000 new ideas in just 60 minutes, yielding actionable insights and an average value score of 8.5/10. Natter enabled PwC's leadership to drive meaningful change by giving every employee a voice.

PWC