Case Study: Legal & General captures 20,000 employee insights in hours with Natter

Legal & General captures nearly 20,000 employee insights in 60 minutes with Natter

Legal & General, a major British financial services institution, faced a challenge in efficiently gathering employee feedback. Their traditional methods of surveys and focus groups were time-consuming and expensive, often requiring external consultants and taking months to complete. To support a new listening strategy, they sought a faster solution and turned to the vendor Natter and its AI voice platform.

By implementing Natter, Legal & General captured nearly 20,000 actionable insights from over 1,000 employees in sessions that never exceeded 60 minutes. The Natter platform instantly summarized data into reports, cutting days of work down to hours and significantly improving time-to-insight. The value of the conversations was rated 9/10 on average, and the solution successfully brought excluded employee voices into key decision-making processes.

Legal & General