Case Study: Deloitte captures employee cultural insights at scale with Natter

Deloitte engages 600+ employees worldwide with Natter to capture 10,000+ data points

Deloitte, a global consulting firm, faced the challenge of understanding employee sentiment for a client's major acquisition. The client, a leading global technology company with over 20,000 employees, needed to identify cultural issues and opportunities to ensure a successful integration. Deloitte partnered with the vendor Natter and leveraged its AI voice platform to move beyond traditional surveys and gather qualitative insights at scale.

Natter's platform enabled real-time, video-based conversations among over 600 employees across the globe. Using its proprietary AI-summarization technology, Natter analyzed these discussions to capture and synthesize over 10,000 conversational data points. This provided Deloitte with dozens of actionable insights for its client, helping to bridge cultural gaps and inform integration planning. The solution was highly engaging for participants, with 84% rating the experience as "Excellent" or "Great."

Deloitte