Case Study: Los Angeles Homeless Services Authority achieves countywide volunteer mobilization and measurable reductions in homelessness with NationBuilder

LAHSA mobilizes citizens where it counts

The Los Angeles Homeless Services Authority (LAHSA) needed a reliable way to mobilize and manage volunteers for its annual, countywide census of people experiencing homelessness. Using NationBuilder to track, recruit, train, and deploy volunteers, LAHSA organized a community of roughly 7,500 volunteers to capture accurate, human-centered data across Los Angeles County.

NationBuilder’s platform enabled LAHSA to achieve 100% coverage of LA County—over three nights volunteers counted more than 4,000 square miles and 2,160 census tracts—leading to measurable outcomes, including a 30–40% decrease in homelessness for veterans and an 18–20% decrease for families since 2015. By streamlining coordination and data collection with NationBuilder, LAHSA translated better information into targeted action and demonstrated that reducing homelessness is achievable.

Los Angeles Homeless Services Authority

Jonathan Hans

Los Angeles Homeless Services Authority