Case Study: South West London and St George's Mental Health NHS Trust achieves lower telephony costs and improved care with Nasstar and Microsoft Teams

South West London and St George's Mental Health NHS Trust - Customer Case Study

South West London and St George's Mental Health NHS Trust was facing spiralling costs and disjointed communication from its legacy telephony system. The Trust needed an enterprise-grade solution to support modern, hybrid working practices for its thousands of staff. Vendor Nasstar was engaged to implement a new system using Microsoft Teams Telephony and a contact centre.

Nasstar implemented a solution using Teams Direct Routing to modernize the Trust's telephony, enhancing capabilities while reducing costs. The migration was completed without disrupting clinical services and now handles approximately 50,000 calls per week. The results have been significant cost savings, improved staff collaboration, and ultimately, better care for patients. Nasstar continues to provide ongoing support to the Trust.

South West London and St George's Mental Health NHS Trust

Alain Erasmus

Deputy Network Manager