Case Study: Trafford Metropolitan Borough Council cuts telephony costs and improves resident services with Nasstar cloud voice solutions

Local council introduces telephony, LAN and connectivity to leverage tech investment

Trafford Metropolitan Borough Council faced challenges with an expensive and inflexible legacy communications system that hindered service delivery to residents. High intra-company call costs and inefficient management of its 228 locations led the council to seek a new solution. They partnered with Nasstar for a cloud-based VoIP and connectivity service to address these issues.

Nasstar implemented a VoIP solution that connected all of the council's sites, enhancing scalability and collaboration. The results were significant, with the council recouping its £1.5 million investment within 15 months and cutting inter-office telephony expenditure by 50%. The new system also improved service responsiveness, enabling over 80% of calls to be answered at the first point of contact.

Trafford Metropolitan Borough Council

Mark Gibbison

Head of e-Government