Case Study: Dimensions transforms IT and communications with Nasstar

Dimensions - Customer Case Study

Dimensions, one of the UK's largest not-for-profit organizations supporting people with learning disabilities and autism, faced significant challenges with its aging and unreliable IT infrastructure. The network, which served 750 sites, was slow and resulted in 22,000 monthly support tickets, severely hampering staff efficiency and the quality of care provided. They sought a single partner to replace over 40 suppliers and turned to Nasstar for a managed IT service to achieve greater flexibility and cost efficiency.

Nasstar implemented a robust new network infrastructure and an omni-channel unified communications solution. This resulted in internet speeds that were 100x faster and a streamlined customer experience. The move to cloud-based services like Skype for Business and Microsoft Teams generated substantial savings, reducing training travel costs by two-thirds and improving document management. By consolidating all services with Nasstar, Dimensions gained a scalable, future-proof IT strategy supported 24/7.

Dimensions

Mark Verrier

Head of IT