Case Study: Wellington Free Ambulance achieves faster insights and improved paramedic care with Narrative Science

Paramedic Services Organization Drives High Quality Care with Narratives for Qlik

Wellington Free Ambulance provides free paramedic services across the greater Wellington and Wairarapa regions and uses Qlik Sense to combine data from operations, fundraising, and HR. Visualizations were difficult for non-analysts to interpret, and the WFA analytics team spent hours each week writing commentary to explain charts and tables, so they turned to Narrative Science and its Narratives for Qlik/Intelligent Narratives capability to automate readable explanations.

Narrative Science integrated Narratives for Qlik into WFA’s Qlik Sense dashboards to generate on-demand, plain‑language commentary alongside visualizations. The result: summaries of operational trends dropped from hours to minutes, insights became accessible to internal and external stakeholders (including the Ministry of Health), collaboration improved across departments, and analysts regained time to focus on higher‑value work.

Wellington Free Ambulance

Gus Feltham

Senior Data Analyst