Case Study: Fortune 100 Insurance and Finance Company achieves automated, scalable dashboard insights with Narrative Science

Overhauling dashboard use with automated commentary

Fortune 100 Insurance and Finance Company’s Life & Retirement Financial Planning & Analysis (FP&A) team was spending up to 80% of their time building and explaining BI dashboards, producing surface-level “what” summaries in spreadsheets and PowerPoint that left questions about the “why.” To address this, they partnered with Narrative Science and adopted the Quill extension for Tableau to bring automated natural-language commentary into their dashboards.

Narrative Science implemented the Quill/Tableau extension to generate near‑real‑time narrative explanations so analysts no longer need to manually write or present routine findings. The solution scaled storytelling to roughly 300 users, standardized objective insights across reports, and freed a five‑person reporting team to focus on deeper analysis — delivering measurable gains in speed, scale, and consistency.