Case Study: South Calgary Primary Care Network achieves scalable patient-insight communication and improved care delivery with Narrative Science

Canadian Primary Care Network Enhances Patient Care by Communicating Key Insights at Scale

South Calgary Primary Care Network, which uses Qlik Sense to monitor referrals and patient wait times, struggled to scale insights because visualizations were hard for non-technical staff to interpret. The analytics team spent hours each week explaining key takeaways across departments, so they turned to Narrative Science and its Narratives for Qlik solution to communicate patient insights more clearly and consistently.

Narrative Science integrated Narratives for Qlik into each Qlik Sense dashboard to auto-generate plain‑language narratives that highlight trends (e.g., patient load and wait‑time changes), making insights accessible to all clinicians. The result: reduced time spent coordinating meetings and explaining charts, wider adoption of Qlik Sense across the network, increased productivity, and better-informed operational decisions that support improved service levels and patient outcomes.

South Calgary Primary Care Network

Oliver Schmid

Director Evaluation and IM&T