Case Study: Leading Multi-National Retailer achieves faster insights, 56% increased dashboard engagement and an award-winning dashboard with Narrative Science's Narratives for MicroStrategy

Award-winning dashboards deliver customer service team stories alongside data to increase speed to insight

Leading Multi-National Retailer’s Analytics team built a MicroStrategy dashboard to surface customer service KPIs for everyone from executives to floor managers, but many users found the visualizations hard to interpret and team champions were spending significant time manually analyzing and explaining insights. To address this, the retailer engaged Narrative Science and implemented Narratives for MicroStrategy.

Narrative Science’s solution automatically generates clear, written stories from the dashboard visualizations, surfacing trends and focused summaries that executives prefer. The result was award-winning dashboards, increased engagement and time spent reviewing reports, an uptick in adoption and higher login activity, and a 56% increase highlighted on the dashboard after introducing Narrative Science.